Delivery

Where do you deliver?

We currently deliver to continental US.


Can I expedite shipping for my order?

All orders ship via 1-2 day express shipping to ensure you receive your product as soon as possible. Orders placed Thursday-Saturday will ship the following Tuesday. If you need your order in a hurry we suggest placing it between Sunday-Tuesday to ensure express service.


Do you ship to my country?

We currently ship weekly across continental US. Order requests outside of those countries are handled on a case by case basis -- e-mail info@heyfrida.com for more info.


When will my order ship?

Orders ship two days after your order. I.E. If you order on a Monday afternoon, your order will ship on Wednesday, etc. Orders placed after 4AM EST on Thursday will ship the following Tuesday to ensure cases are not held in a shipping warehouse over the weekend. If you need your order in a hurry we suggest placing it between Sunday-Tuesday to ensure express service. You may receive your order in partial shipments so all of your products are delivered as fresh as possible. If there is an unforeseen delay, we will make every effort to notify you.


Tracking numbers are sent out nightly (Monday-Thursday) via e-mail & SMS. If you have any questions about the status of your order, simply text & we’ll be there to help.

How do I track my order?


My package never arrived

E-mail us. We’ll do our best to work with the carrier to resolve, though please note our shipping policy below:

Since each box of HEYFRIDA bars is perishable, our priority is to make sure you receive your package in a timely manner. This means we release all shipments without signature requirements and cannot be held responsible for FedEx errors.

You can help make sure nothing goes wrong with your delivery by:

  • Ensuring your address can accept FedEx deliveries; no PO boxes, no Army Post Office (APO) and no Fleet Post Office (FPO)

  • Checking your confirmation email to make sure there are no typos in your address details and that your unit # is included (for larger apartment buildings)

  • Follow your tracking link closely to monitor for errors or alerts; if your building is locked to outsiders (no lobby, mailroom, etc.) then to be extra safe we recommend calling FedEx with your tracking details and requesting a specific service (i.e. "leave the package on the front stoop, please")

We use third party shipping carriers for our meal deliveries, including FedEx and hand-delivery partners who will notify you of your delivery status. We are not responsible for delays in delivery due to incorrect or incomplete addresses. Deliveries that are returned or require rerouting due to incorrect addresses may be subject to additional charges for redelivery. When deliveries are delayed due to weather, we will do our best to alert you in advance, but some circumstances are beyond our control and we cannot guarantee delivery windows. We are not liable for failed deliveries due to weather.


How do I modify my delivery time/address/instructions?
 

Please email tessa@heyfrida.com to request the change and we’ll see what we can do.